Privacy Policy

Effective: Sep 01, 2021

You may choose to provide personal information (such as your name, address, telephone number and email address) on this website. Here are some of the ways you may provide the information and the types of information you may submit. We also tell you how we may use the information.

If you contact our customer service department, we may ask you for information such as your name and email address so we can respond to your questions and comments. You may choose to provide additional information as well.

If you order from “ADELANTE” App or website, adelantemovil.com, we require personal information such as name, address, contact information and payment information.

We occasionally may ask visitors to our App or website to complete online surveys about their experience with our company. These surveys help us serve you better and improve the usefulness of our site. In conducting these surveys, we may ask you for your name and email address. We do not keep any personal information about you in connection with your participation.

We collect certain aggregate and non-personal information when you visit the App or website site. Aggregate and non-personal information does not relate to a single identifiable visitor. It tells us such things as how many users visited our site and the pages accessed. By collecting this information, we learn how to best tailor our App & website to our visitors. We collect this information primarily with cookie technology.

Like many companies, we use browser cookies on the “ADELANTE” platform and website. Browser cookies are bits of text that are placed on your computer's hard drive when you visit certain web sites. We use browser cookies to tell us, for example, whether you have visited us before or if you're a new visitor and to help us identify site features in which you may have the greatest interest. Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular site. The help portion of the toolbar on most browsers will tell you how to stop accepting new browser cookies.How to be notified when you receive a new browser cookie, and how to disable existing browser cookies. Without browser cookies, you may not be able to take full advantage of all our website features.

We do not sell or otherwise disclose personal information about our website visitors, except as described here. We may disclose information about you (i) if we are required to do so by law or legal process or (ii) to law enforcement authorities or other government officials. We use secure socket layer (SSL) technology to ensure your financial and personal information remains secure. We maintain administrative, technical, and physical safeguards to protect against unauthorized disclosure, use, alteration, or destruction of the personal information you provide on this web site.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided through this web site in a manner that is consistent with this Privacy Statement.

Under California law, California residents who have an established business relationship with P&J Look Ahead, LLC “ADELNATE”. may opt out of “ADELANTE” disclosing personal information about them to third parties for their marketing purposes. Under California law, third parties include members of the P&J Look Ahead “ADELNTE” Party. If you do not want P&J Look Ahead, LLC. “ADELANTE” to disclose information to other companies for their marketing purposes and you do not want to receive marketing from P&J Look Ahead “ADELANTE”, please email: support@adelantemovil.com and mention the words "opt out" in your message.

In order to keep your information accurate and complete, you can access or update some of your information in the following ways: If you have created an “ADELANTE” account, you can log in and update your account information, including contact, billing, and shipping information.

Contact us with your current contact information and the information you would like to access. We will provide you the information requested if reasonably available or will describe the types of information we typically collect.

We maintain administrative, technical, and physical safeguards to protect your information. This includes encrypting your credit and debit card number. We are currently researching the available methods of storing card information as an added convenience for our customers, however, currently we store no local record of your financial information. All the billing information we collect on our site is immediately encrypted and transmitted to a third party for processing. P&J Look Ahead “ADELANTE” is PCI Compliant. For more information about PCI Compliance please refer to: https://www.pcisecuritystandards.org

"Phishing" is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your password, username, credit card information or other personal information through e-mail.

Collects location data to enable for real time tracking of customer order, even when the app is in background or not in use.

Our security measures are designed to prevent anyone from stealing and using your credit card number. Under the Fair Credit Billing Act, if your credit card is used without your authorization, your liability for those fraudulent charges cannot exceed $50. If your credit card provider does hold you liable for any part of this $50, we will cover this liability for you, provided the unauthorized use of your credit card resulted through no fault of your own from purchases made at our website while using the secure server.

We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children's privacy and we comply fully with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personally identifiable information from children under the age of 13. If a child under the age of 13 has provided us with personally identifiable information, we ask that a parent or guardian contact us at support@adelantemovil.com

This Privacy Statement may be updated periodically and without prior notice to you to reflect changes in our online information practices. We will post a prominent notice on this web site to notify you of any significant changes to our Privacy Statement and indicate at the top of the statement when it was most recently updated.

If you have any questions or comments about this Privacy Statement, or if you would like us to update information, we have about you or your preferences, please contact us at support@adelantemovil.com